Audimute's Return Policy & Order Processing
AudimuteAcousticPanels.com is a division of One Wish, LLC. Our goal is for you to be completely satisfied with your purchase. If there are any issues with your order, please contact our great staff at Audimute for a return request within 30 days of receipt of your original order. NOTE: RETURNS MUST BE RECEIVED AT OUR WAREHOUSE WITHIN 14 DAYS AFTER THE 30 DAY LIMIT OR THEY CANNOT BE ACCEPTED.
Please note, custom items or personalized items made especially for you are non-returnable. Custom items and personalized items include acoustic products with custom images, special-order fabric, customer-specified fabric, custom-colored acoustic tiles, custom-designed products, and custom size panels or tiles.
3 EASY STEPS
Follow these 3 easy steps to get your return or exchange started:
1. Call us at (866) 553-4600 or contact us for a return. We’ll need:
• Your order number (refer to your packing list!)
• Your name
• Reason for return
• If exchanging, details on your new order
2. Repack your shipment in its original packaging and write “RMA – [Your Order Number]” on the outside of your box.
3. Ship your return back to us, per our instructions*.
Our address: Audimute Acoustic Panels
23945 Mercantile Road, Suite H
Beachwood, Ohio 44122
We will process your return within 5 business days of receipt, and issue a credit to your credit card used to pay for your original order. If you have other payment options set up with us, we will issue and mail a credit memo to your account. It may take up to 72 hours for the credit to be reflected on your account.
For damaged, defective or incorrect merchandise, within 30 days of receipt of your order:
At Audimute, we stand behind all of our products. If your order arrives damaged, defective or just plain old incorrect, call us at (866) 553-4600 within 30 days of receipt to give us a chance to take care of the issue. Once the merchandise is delivered back to our warehouse, we will inspect, confirm the error, and process your return within 5 business days. Upon confirmation of your merchandise as damaged, defective or incorrect, we will either remake your order or credit the returned merchandise and original shipping costs.
For returns and exchanges:
Getting personal is a big commitment. Many of our products can be personalized with a custom paint color, custom fabric choice, or a personal image. We also have extensive custom product and project capabilities. Personalized products and custom products are non-returnable.
You may return any new and unused, non-personalized, or non-custom merchandise for a refund or exchange. Returned items must be in saleable condition when we receive them. You will be responsible for the shipping costs to return the merchandise. Please note, a restocking fee of 20% will be charged on all returned items.
We want to make your return or exchange as easy as possible. Please feel free to call us at (866) 553-4600 or contact us. We're happy to help.
*“Per our instructions” – guidelines:
• Write “RMA – [Your RMA #]” on each box
• Return the merchandize using a trusted carrier – UPS, USPS, or FedEx
• Take pictures of the merchandise to document its condition prior to shipping
• We recommend insuring your shipment and requesting tracking – we are not responsible for lost or stolen merchandise
All products have a specified processing lead time listed on each product page. Standard products typically have a lead time of 1-5 days and personalized products are typically available within 5-10 days. Please refer to the product page for the exact lead time. Lead times for custom-designed projects or projects using customer materials will be established when quoting these projects. All orders process and ship Monday through Friday (excluding holidays). Orders placed on the weekend or holiday will process and ship the next business day.
All orders adopt to the longest lead time of the products on that order. We do not partial ship orders. Shipping transit time is not included in this lead time.
Backordered or Out of Stock Items
Backordered or out of stock Items will be fulfilled as soon as we receive the stock. We will contact you if there are any unexpected delays.
Please call us within 1 hour if you need to modify your order in any way otherwise we cannot guarantee that we can fulfill your request.