Frequently Asked Acoustics Questions (FAQs)

When we hear a lot of the same acoustics questions repeated to us via our online chat, phone, email, or free room analysis forms, we know we need a better explanation or presentation of the information on our website. Here, we've answered a few of the most basic questions. For acoustics questions related to your particular space or application, take advantage of our free room acoustic solution form. It takes 2-3 minutes to complete. You will answer questions about your space so that we can begin to get an idea of your likely needs before we take up your time on the phone,  and you will get personalized attention from one of our acoustic specialists. We respond to forms by the next business day! 

Customer Service Concerns

 

Do you have any local stores?

What is your Return Policy?

How do I know if my order is going to ship for free?

What carrier do you utilize for shipping?

Why can't I ship to my P.O.Box?

My transaction failed and it says Paypal but I didn't use Paypal?

Do you Guarantee or Warranty your Products?

Do you Offer International Shipping?

After I place my order, when should I expect to receive my Acoustic Panels?

Acoustic Panel Information

 

How many Acoustic Panels do I need?

Does a larger Acoustic Panel (dimension and thickness) equate to better sound absorption?

What is the Best Location for Acoustic Panel Placement Within a Room?

What size files or method do I need to submit my pictures for Custom Image Panels?

Do you offer custom size panels?

Have your products been lab tested?

Installation Instructions

 

How Do I Install My Acoustic Panels? 

What is the recommended hardware for proper Acoustic Panel installation?

 

 

 

Customer Service Concerns

 

 

Do you have any local stores?

We have one location in Beachwood, Ohio. If you wish to visit us, please call in advance and schedule an appointment. However, all of product information is available online; you may place an order online or call us 866-553-4600. 

What is your return policy?

AudimuteAcousticPanels.com is a division of One Wish, LLC. Our goal is for you to be completely satisfied with your purchase. If there are any issues with your order, please contact our great staff at Audimute for a return request within 30 days of receipt of your original order. NOTE: RETURNS MUST BE RECEIVED AT OUR WAREHOUSE WITHIN 14 DAYS AFTER THE 30 DAY LIMIT OR THEY CANNOT BE ACCEPTED

Please note, custom items or personalized items made especially for you are non-returnable. Custom items and personalized items include acoustic products with custom images, special-order fabric, customer-specified fabric, custom-colored acoustic tiles, custom-designed products, and custom size panels or tiles.

3 EASY STEPS

Follow these 3 easy steps to get your return or exchange started:

     1. Call us at (866) 553-4600 or contact us for a return. We’ll need:

          • Your order number (refer to your packing list!)
          • Your name
          • Reason for return
          • If exchanging, details on your new order

          Our address:  Audimute Acoustic Panels 
                               23945 Mercantile Road, Suite H
                               Beachwood, Ohio 44122

     2. Repack your shipment in its original packaging and write “RMA – [Your Order Number]”        on the outside of your box.

     3. Ship your return back to us, per our instructions*.

We will process your return within 5 business days of receipt, and issue a credit to your credit card used to pay for your original order. If you have other payment options set up with us, we will issue and mail a credit memo to your account. It may take up to 72 hours for the credit to be reflected on your account.

 

For damaged, defective or incorrect merchandise, within 30 days of receipt of your order:

At Audimute, we stand behind all of our products. If your order arrives damaged, defective or just plain old incorrect, call us at (866) 553-4600 within 30 days of receipt to give us a chance to take care of the issue. Once the merchandise is delivered back to our warehouse, we will inspect, confirm the error, and process your return within 5 business days. Upon confirmation of your merchandise as damaged, defective or incorrect, we will either remake your order or credit the returned merchandise and original shipping costs.

 

For returns and exchanges:

Getting personal is a big commitment. Many of our products can be personalized with a custom paint color, custom fabric choice, or a personal image. We also have extensive custom product and project capabilities. Personalized products and custom products are non-returnable.

You may return any new and unused, non-personalized, or non-custom merchandise for a refund or exchange. Returned items must be in saleable condition when we receive them. You will be responsible for the shipping costs to return the merchandise. Please note, a restocking fee of 20% will be charged on all returned items.

We want to make your return or exchange as easy as possible. Please feel free to call us at (866) 553-4600 or contact us. We're happy to help.

 

*“Per our instructions” – guidelines:

     • Write “RMA – [Your RMA #]” on each box
     • Return the merchandize using a trusted carrier – UPS, USPS, or FedEx
     • Take pictures of the merchandise to document its condition prior to shipping
     • We recommend insuring your shipment and requesting tracking – we are                             not responsible for lost or stolen merchandise

 

How will I know if my order is going to ship for free?

Currently, all of our products do ship for free to the contiguous 48 U.S. states. 

What carrier do you utilize for shipping?

We ship using our choice of carrier between UPS and USPS for orders in the United States. Canada Orders ship via UPS. For all other international orders, please call or live chat with us for information on our international shipping rates. 

Why can’t I ship to my PO Box?

Unfortunately, the size of our products restricts us from shipping to PO Box addresses.  You can find our current shipping options here.

My transaction failed and it says Paypal but I didn't use Paypal?

Paypal is simply the third party medium that Audimute uses to process payments, so error notifications come from Paypal regardless of whether you have an account with Paypal or not. Our customer service department can assist you in resolving any error associated with placing an order. Please call 866-553-4600 for assistance.

Do you guarantee or warranty your products?

Satisfaction Guarantee

Long ago we made a commitment to provide our customers with a remarkable experience every time. We stand behind all of our products and we are confident that you will love the acoustic products and solution we recommend. In fact, we guarantee you’ll be happy with our recommendation. If you don’t, simply call us and we will make it right.

If you order the wrong product for your needs, give us a call and chat with one of our knowledgeable Acoustics Specialist. They may be able to offer some sound advice. If you are still unhappy with your choice, we can help you return your order.

Warranty

If you need to reference our warranty, please contact us and we can provide you with a copy.  

Do you offer international shipping?

We offer shipping to Canada through our website. For all other international orders, please call or chat with us to arrange international shipping.

After I place my order, when should I expect to receive my Acoustic Panels?

At Audimute Acoustic Panels, we've developed expertise in crafting acoustic products. We've also developed expertise in packaging them well so that they arrive to you in pristine condition and in a timely fashion. This means that each in-stock product has a pre-determined lead time that allows up to devote the appropriate time and care to hand-crafting your new acoustic treatment.

All orders adopt to the longest lead time of the products on that order. We do not partial ship orders. Shipping transit time is not included in this lead time. 

SHIPPING METHODS

Type (continental US only)

Description (after production lead time)

FREE Standard Shipping with UPS or USPS (We choose based on which is more economical)*

1-6 business days

US Postal Service

1-6 business days

UPS Ground

1-5 business days

UPS Next Day Air Saver®

1 business day

Warehouse Pick Up

10AM-4PM Monday-Friday (excluding holidays), Local to Cleveland, OH only

 

Canada Shipping

Description

UPS Standard

2-5 business days

UPS Worldwide Saver®

1 business day

 

PRODUCTION LEAD TIME

Type

Guaranteed Ready to Ship In

Production Lead Time

1-5 business days for standard sizes and options, 5-10 business days for personalized options (personalized size, color, fabric, image)

 

 

NOTE: Larger orders may be shipped via freight which does not have guaranteed shipping times.

* Free Shipping Explained

We offer free shipping to the contiguous U.S. on every online order. Free shipping ensures that all orders ship using our choice of carrier between UPS and USPS. If your address cannot receive shipments from either UPS or USPS, call us immediately after placing the order.

Please call us for a quote is you are shipping to APO/FPO addresses.

If you are shipping to Hawaii, Alaska, or Canada, shipping will be calculated for you in your shopping cart. 

Warehouse Pick Up

Customers in the Cleveland, OH area have the option of picking up their order from our warehouse.  Please call us to schedule a pickup to ensure your experience is quick and efficient. Pickups will be scheduled between 10AM-4PM during business days.

23945 Mercantile Road

Suite H

Beachwood, OH 44122

Proof Approval

If you are ordering Custom Image Panels, we will send you a proof of your image panel(s) within one business day. Keep in mind that the image proof must be approved before the production lead time can begin. If you do not approve the proof, the panels will automatically go into production two business days after the proof was sent to you.

 

Acoustic Panel Information

 

 

How many Acoustic Panels do I need?

This is one of the toughest questions we are asked. The answer is...it depends. It depends on the current construction and finishes (such as wall surface materials, seating, windows, etc.) of the space you wish to treat. It depends on the answer to the question: what does success sound like to you? (Do you need absolute quiet? Or, is a moderate reduction in annoying echo and reverberation all you need?) It depends on how you plan to use the space...recording studios, auditoriums, office conference rooms, restaurant dining areas, and home living spaces have different requirements. A good rule of thumb, at least for budgeting purposes, is this: expect to cover 10%-20% of your wall surface area with acoustic panels if you need moderate absorption in a space with a good amount of noise. In some cases, more than 20% coverage may be required. In other cases, the simple addition of a couple panels placed in strategic locations may be all you need.

To find out how many acoustic panels are necessary for your application, click here: How Many Acoustic Noise Reduction Panels Do I Need?

An acoustic specialist is often the best source for determining your needs. Use our free room acoustic solution form, call 1.866.553.4600 or chat with us to have an Audimute acoustic specialist help you determine your own needs. We are here to help.

Does a larger Acoustic Panel (dimension and thickness) equate to better sound absorption?

Not necessarily, results depend on placement of the Acoustic Panel than thickness or size. The thickness of the Acoustic Panel depends on the type of sound that needs to be absorbed. Our 2” thickness panels are meant to absorb mid to high range frequencies, while our 4” thickness panels absorb lower range frequencies. When considering what Acoustic Panels to order it is best to contact one of acoustic specialists to ensure the best results. 

What is the Best Location for Acoustic Panel Placement within a room?

On the most basic level, you should try to place acoustic panels wherever sound is hitting walls.  In most cases, in simply shaped rooms (squares or rectangles) with a single sound source, you can easily identify the point of first reflection by visualizing what direction the sound is traveling from the sound source.  In spaces where the primary sound source is conversation of groups of people, it is best to place panels at eye level (around three feet up if people are seated in the room; about five to six feet if they are standing).  Finally, placing panels in corners can help with sound build-up.

In more oddly shaped rooms, or when the sound source is more complicated, you may find it helpful to consult with an acoustic specialist.  Audimute's Acoustic Consultants are available to consult at any point in your search for an acoustic solution: Contact Us here.

Read more about guidelines for improving acoustics with strategic acoustic panel placement here.

What size files or what method do I need to submit my pictures for Custom Image Panels?

Please provide your image in pdf, tiff, eps or psd format. You can submit your pictures via email or FTP.  For the best quality print, a minimum resolution of 200 DPI is required. For more information please review our image panel art requirements. If you do not have an image suitable for panel production iStockphoto has a variety of pictures to select from. To learn how to transfer an image to a panel read our explanatory guide here.

Do you offer custom size panels?

We now offer the ability to create any size panel ranging from 6”x6” all the way up to 6’x8’. You can place your custom size panel order directly on our website. If you need a larger panel size or do not see what you are looking for on our custom panel page, please feel free to call us at, 866-553-4600, and one of our acoustic specialists can assist you.

Have your products been lab tested

All of our panels have been lab tested, please feel free to review this information here.

 

Installation Instructions

 

 

How do I Install my Acoustic Panels?

Unlike some other acoustic panels, Audimute Acoustic Panels do not require a permanent installation method.  Instead, the frame of the panel attaches to a panel clip, much like hanging a picture.  Simply screw the panel clip into the wall at the height you desire the top of your panel to be positioned, then slide the edge of the frame over the specially designed clip.

Click here for detailed, fully illustrated acoustic sound panel installation instructions

What is the recommended hardware for proper Acoustic Panel installation?

We recommend using one Panel Clip for all standard size vertical Acoustic Panel wall hangings. We include one Panel Clip per Acoustic Panel with your purchase. We recommend using two Panel Clips when hanging an Acoustic Panel horizontally or when the width exceeds three feet. Extra Panel Clips are sold separately on our website, four clips to a pack found here.

Check out further installation instructions here.